Refund and Cancellation Policy

Last updated on 31-03-2024 23:30

Refund Policy
Please note that the charges paid by a customer are not refundable. However, in the event a customer is not satisfied with the Service provided by Graphozone, then they may send a mail to info@graphozone.com. Graphozone will review each such mail, on a case-to-case basis, and may happily refund the charges paid if it deems fit.
The decision of Graphozone team on any such matter shall be final and binding.

1. Appointments (Audio/Video/Chat/Face to Face):

1.1 In case of technical difficulties at the graphologists’s end during or at the time of the session, Graphozone will check with their service providers. If the case is adjudged by Graphozone to be genuine, the appointment shall be rescheduled. However, the Customer shall not be entitled to a refund on account of technical difficulties at the time of the session.

1.2 For Audio/Video and Chat Sessions, in case, the Customer fails to turn up at the time of the appointment, Graphozone will reschedule the session only once. If the Customer still does not turn up the second consecutive time, the appointment will be treated as consumed and no refunds shall be provided by Graphozone.

1.3 For Face-to-Face appointments, any no-shows are treated as availed services and no refund or rescheduling shall be provided by Graphozone in such a scenario.

1.4 For any reschedules, the Customer needs to inform Graphozone at least 8 hours in advance. Unless specifically allowed by the Terms, the Customer shall not be entitled to a refund for whatever reason.

2. Please note the specific refund policy in the event of the following circumstances:

2.1 Therapy Plan(s): Any purchased Therapy Plan(s) is/are activated from the date of purchase and expires according to its duration. In case, the Customer fails to use the services during the period, the Therapy Plan(s) cannot be shifted to any other period, further, no refunds will be provided in such a scenario. The Customer agrees and understands that buying a Therapy Plan(s) does not give the Customer any preference with regard to the allotment of their session(s) and/or the Graphologist of their choice. All Graphologists have a session schedule, which might be subject to change. The Customer agrees that all requests for sessions are serviced on a first come first serve basis.

2.2 Services Packages: All services packages need to be availed within the stipulated duration from the date of purchase based on the service (number of sessions) of the package. Additionally, all individual items in the bundles shall also be bound by the terms applicable to appointments.

Cancellation Policy
GRAPHOZONE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy (‘client’ or ‘user’ or ‘customer’ is you, the recipient of services by Graphozone):

Cancellations will be considered only if the request is made (latest) 24 hours or more before the time of the session of the service. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.

Any cancellation or cancellation request will not be entertained if the difference between the time of request and the time of the session is less than 24 hours and the session shall be considered consumed. However, this is subject to change based on different situations, and the deciding call shall be taken by the Graphozone Team.

If a graphologist cancels the session for reasons other than technical glitches or natural calamity, the session shall be rescheduled with the client’s consent.

If the client does not turn up or does not join the audio/video call/chat/face-to-face session within 10 minutes of the commencement of the session, the graphologist can mark the appointment as a no-show. If the session is marked a no-show by the graphologist and the session is cancelled, the client is to schedule another session with the graphologist after they have emailed with a reason for the no-show. Moreover, if this is repeated for the second time, it shall lead to a deduction of 1 session and the client shall be required to purchase another session (in case of single session purchase/complete package consumption/package validity expires) to book again.